TOTEM SERVICES

Enrollment & Communication

  • Totem provides the right combination of telephonic and web-based solutions for customized employee communication strategies.
  • Totem’s non-scripted bilingual Benefits Service Center provides customized benefits and Human Resources solutions.
    • Year-round employee support for benefits and HR-related messaging
    • Enrollments, claims inquiries, demographic updates, life events, beneficiary updates, and more
    • Representatives are trained to educate, counsel, and serve
    • Website navigation support
    • Outbound call campaigns for targeted messaging available
    • Extended service hours available
  • Totem Tools, Totem’s best-in-class enrollment platform, is used for employee self-service
  • Real-time, 24/7 web-based solution for automated employee service
  • Real-time system access by Benefits Specialists in Totem’s Benefits Service Center, facilitating seamless and efficient employee support
  • Employee-friendly and easy to navigate, enhancing the employee experience
  • Customized homepage, product descriptions, and new employee enrollment reminders
  • Access to links, documents, and forms
  • Automated employee email generation prior to, during and following enrollment including Confirmation Statement issuance and transmittal
  • Management of class/location product eligibility rules
  • Varying levels of HR/benefits team access based on client-specific requirements
  • Employee Notes repository including date/time stamp
  • Sophisticated telephonic technology facilitates exemplary service and superior reporting and tracking
  • All calls recorded with digital call export capability
  • Robust client reporting to identify callers, reason(s) for calls, average speed of answer, call trends, and more
  • Customized phone-tree for appropriate routing of calls and reporting
  • Visible ongoing call activity for volume analysis and maximum efficiency
  • Totem works closely with the customer to develop a benefits communication strategy based on corporate goals, culture, and employee demographics.
  • Totem communication materials take an educational and creative approach, with employee-centered pieces that are engaging and easy to understand.
  • Communications are created in a variety of print and digital formats, including benefits website design and management.
  • Our communications are catered for the customer and the specific messages(s) being conveyed.
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