TOTEM SERVICES

Administration

  • Totem’s team manages all plan eligibility, client reporting, and carrier reporting providing seamless, streamlined benefits administration for the HR and Benefits team.
  • Totem’s administration support team reviews and manages all benefits data, including pending life events, pending Evidence of Insurability (EOI), new employee enrollments, Annual Open Enrollments, terminations, and status changes to ensure accurate processing and reporting to carriers  and clients.
  • Totem creates, exports, and manages custom eligibility files for prompt and accurate plan enrollment in compliance with HIPAA.
  • Ad-hoc client reporting is provided on a frequency determined by the customer including:
    • Payroll reporting
    • Enrollment change reporting
    • Pending events reporting
    • Enrollment by product reporting
    • And more
  • Monthly premium reporting for facilitation of carrier premium remittance
  • A multitude of standard reports are available as PDF and excel with sorting features
  • We understand the importance of accurate and timely planning and execution of plan implementation and Annual Open Enrollment.
  • The Totem team manages the implementation and enrollment planning process, including detailed planning documents, timelines, action items, and client deliverables.
  • The Account Executive, or “quarterback” of the Totem team, leads Account Management, administration, and technology to work towards common goals during every step of the plan implementation and enrollment planning process.
  • Totem manages system updates needed for plan implementation, plan changes, mid-year enrollments, and Annual Open Enrollment.
  • Totem’s comprehensive Family Medical Leave Administration and self-funded disability administration services are facilitated through Totem’s Benefits Service Center for seamless service for the employees.
  • FMLA and other company leave policies are integrated and managed effectively based on applicable state labor laws.
  • Totem has the technical expertise and reporting capabilities needed to ensure that all leaves are managed with consistency, prudence, and compassion.
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